From opening an account to payments, bonuses, and game rules — daraz pw's Help Center has answers to all your questions in plain, easy-to-understand language.
Choose what you need help with — we're here for you
Guides on creating a new account, recovering a forgotten password, updating your profile, and completing identity verification.
Full details on depositing and withdrawing via bKash, Nagad, and Rocket — including limits and processing times.
How to claim and use welcome bonuses, free spins, cashback, and reload offers.
If a game won't load, freezes, or crashes unexpectedly — a quick troubleshooting guide to get you back on track.
Account security, two-step verification, and how to report suspicious activity.
Learn about setting your own limits, pausing your account, and how to get help when you need it.
New to daraz pw? Follow these steps to get started
Complete your registration in just 2 minutes with your mobile number and password. No complicated steps involved.
Upload a photo of your National ID or passport. Verification is typically completed within 1–2 hours.
Get started with as little as ৳100 via bKash, Nagad, or Rocket. Deposits are credited instantly.
Choose your favorite game and start playing with your 100% Welcome Bonus.
Whether you're new to online gaming platforms or a seasoned player, questions come up from time to time. How do I make a deposit? Where did my bonus go? What should I do if I forget my password? These are completely normal questions, and daraz pw's Help Center exists for exactly that reason — so you're never left frustrated or guessing.
This page covers the most frequently asked questions in detail. Our live support team is also always on standby — even at 3 AM, help is just a message away.
daraz pwSigning up takes just a few minutes. Start by entering your mobile number — you'll receive an OTP to verify it. Then set a strong password and fill in your profile details. Make sure all information is accurate, as it will be checked against your identity during withdrawals.
For KYC verification, you'll need to upload photos of both the front and back of your National ID. Make sure the images are clear and well-lit — blurry or cropped photos will not be accepted. You'll be notified by email or SMS once verification is complete. On business days, this usually takes 1 to 2 hours.
If you forget your password, click the "Forgot Password?" button on the login page. A reset link will be sent to your registered mobile number. Once you set a new password, you can log back in. If your number has changed or you're facing any other issue, contact our support team directly.
Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket — all work daraz pwdirectly. To make a deposit, log in to your account, go to the Wallet section, and select your preferred payment method. Enter the amount and send it to the number displayed. Once the transaction is complete, the funds are added to your wallet instantly.
The minimum deposit is just ৳100, so you can get started even on a small budget. Depositing a little more also means a higher bonus. Remember to save your deposit reference number or transaction ID — it'll come in handy if you ever need to contact support.
Withdrawing your winnings is just as straightforward. Submit a withdrawal request from your wallet, enter the amount and your mobile banking number. Funds typically arrive within 15 minutes to 1 hour. It may take slightly longer during peak times, but never more than 24 hours.
A few things to keep in mind before withdrawing. First, your account's KYC verification must be complete. Second, bonus funds are subject to specific wagering requirements before they can be withdrawn. Third, there is a daily withdrawal limit — ৳50,000 for standard members, with higher limits for VIP members.
daraz pw's bonus system is a common source of questions. The Welcome Bonus gives you 100% extra on your first deposit — so if you deposit ৳1,000, you'll receive an additional ৳1,000 in bonus funds. However, bonus funds cannot be withdrawn directly; they become withdrawable only after you've met the wagering requirement.
For example, if the wagering requirement is 10x and you receive a ৳1,000 bonus, you'll need to place ৳10,000 in bets before withdrawing your bonus winnings. Most games count toward wagering, though some may contribute at a different rate. Check the promotions page for full details.
If a game won't load or freezes mid-session, start by checking your internet connection. Refresh the page and clear your browser cache. If it still doesn't work, close the app or browser and reopen it. In most cases, this resolves the issue.
If your connection drops mid-game, there's no need to panic. daraz pwThe server saves your game progress automatically. When you reconnect, you'll pick up exactly where you left off. If you notice any discrepancy in your balance, take a screenshot and send it to support — it will be resolved within 24 hours.
Online security comes first. daraz pwsupports two-factor authentication (2FA) — enabling it means no one can log into your account even if they know your password. Never share your password with anyone; our support team will never ask for it. Avoid clicking unfamiliar links and stay alert to phishing attempts.
If you suspect someone else has accessed your account or notice any suspicious transactions, change your password immediately and notify support. Our security team will investigate and take action promptly.
Our team is always here for you — reach out whichever way you're most comfortable with
The fastest way to get help. Click the chat icon in the bottom-right corner of your screen.
Send an email for detailed matters. You can attach screenshots or supporting evidence.
Get help any time of day or night. Average response time is just 5 minutes.
Keep in mind: The daraz pw support team will never ask for your password, OTP, or full card number. If anyone requests this information, do not respond and report it to us immediately.
Top questions answered at the Help Center